Introduction
At Q23 VPN, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our VPN services.
Information We Collect
Account Information
When you create an account, we collect:
- Email address
- Username (if different from email)
- Payment information (processed securely through third-party providers)
Usage Information
We collect minimal usage information to maintain and improve our service:
- Connection timestamps (when you connect and disconnect)
- Bandwidth usage
- Server location selection
- Device information (OS type, app version)
What We DON'T Collect
We maintain a strict no-logs policy regarding your online activity:
- Your real IP address while connected to our VPN
- Websites you visit
- Data content or DNS queries
- Connection logs
- Any information that could identify your online activity
How We Use Your Information
We use the collected information for:
- Providing and maintaining our VPN service
- Processing payments and managing subscriptions
- Customer support and communication
- Improving our service quality and performance
- Compliance with legal obligations
Data Sharing and Disclosure
We do not sell, trade, or share your personal information with third parties, except:
- With your explicit consent
- To comply with legal obligations or law enforcement requests
- To protect our rights, property, or safety
- With service providers who assist in our operations (under strict confidentiality)
Data Security
We implement industry-standard security measures to protect your information:
- AES-256 encryption for all data transmission
- Secure servers with regular security audits
- Limited access to personal data by authorized personnel only
- Regular security updates and vulnerability assessments
Data Retention
We retain your personal information only as long as necessary:
- Account information: Until account deletion
- Payment information: As required by financial regulations
- Usage information: Automatically deleted after 30 days
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Delete your account and associated data
- Export your data
- Withdraw consent for data processing
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
- Email: privacy@vpnportal.com
- Address: [Your Company Address]
Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our service.