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Terms of Service

Last updated: 12/10/2025

1. Acceptance of Terms

By accessing or using Q23 VPN services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Description of Service

Q23 VPN provides virtual private network (VPN) services that allow users to:

  • Encrypt internet traffic and protect online privacy
  • Access geo-restricted content
  • Secure connections on public Wi-Fi networks
  • Browse the internet anonymously

3. User Responsibilities

3.1 Acceptable Use

You agree to use our service only for lawful purposes. You shall not:

  • Engage in illegal activities
  • Violate intellectual property rights
  • Distribute malware or harmful content
  • Spam or send unsolicited communications
  • Attempt to bypass service limitations
  • Share account credentials with others

3.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of unauthorized use

4. Service Availability

While we strive for 99.9% uptime, we cannot guarantee uninterrupted service. Service may be temporarily unavailable due to:

  • Scheduled maintenance
  • Technical issues
  • Force majeure events
  • Third-party service interruptions

5. Payment and Billing

5.1 Subscription Fees

Subscription fees are billed in advance and are non-refundable except as specified in our refund policy.

5.2 Auto-Renewal

Subscriptions automatically renew unless cancelled before the renewal date. You can cancel anytime through your account settings.

5.3 Refund Policy

We offer a 30-day money-back guarantee for new subscribers. Refunds are processed within 5-10 business days.

6. Privacy and Data Protection

We maintain a strict no-logs policy and are committed to protecting your privacy. Please refer to our Privacy Policy for detailed information about data handling.

7. Intellectual Property

All content, features, and functionality of our service are owned by Q23 VPN and are protected by copyright, trademark, and other intellectual property laws.

8. Limitation of Liability

To the maximum extent permitted by law, Q23 VPN shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of data, profits, or business opportunities
  • Service interruptions or security breaches
  • Third-party actions or content

9. Termination

We may terminate or suspend your account immediately if you:

  • Violate these terms of service
  • Engage in fraudulent activities
  • Fail to pay subscription fees
  • Use the service for illegal purposes

10. Governing Law

These terms are governed by the laws of [Your Jurisdiction] without regard to conflict of law principles.

11. Changes to Terms

We reserve the right to modify these terms at any time. Material changes will be communicated via email or service notifications.

12. Contact Information

For questions about these terms, please contact us at:

  • Email: legal@vpnportal.com
  • Address: [Your Company Address]